PRONTO-Xi Service Scheduler is a Windows application with an easy to use graphical user interface. A simple drag and drop allows you to allocate calls to available engineers, move calls to another date or time and reallocate a call to one or multiple engineers.
Easy drag and drop allocation of calls to engineers
The intuitive interface of Service Scheduler reduces the cost of your field service operation and training requirement and improves customer responsiveness with accurate engineer scheduling. Despatchers will find it easy to rapidly allocate calls to the right engineer. Calls can be viewed by skill requirement and matched to engineers who have the appropriate skill-set. Despatchers can view availability of these engineers at a glance, making Engineer Scheduler so easy to work with.
Complete visibility of unallocated calls and engineer activity
PRONTO-Xi Service Scheduler provides you with all the information you need for informed decision making on one screen. You can view all your field service calls and engineer activities at a glance. When the unexpected happens, you can make fast informed decisions whilst still meeting customer expectations. Since it is fully integrated with PRONTO-Xi Service Management you are only a click away from full call details and status information.
